New to Plugboard
Start with what Plugboard is, then how the pieces fit together. Fifteen minutes of reading saves a lot of clicking.
Run your whole ICT desk from one tab
Repairs, loans, assets, identity, printers and self-service in one console, wired into the MDM, SIS and ticketing systems you already run. This is how to install it, configure it and use it.
Find your way in
Section titled “Find your way in”Evaluating it
The quick start gets a working desk with sample data on your own machine. Nothing to install beyond the download.
Deploying it
Install it yourself on your own server, or read what managed hosting covers before you decide.
Running it day to day
Running the desk walks through every screen a technician touches, in the order a job moves through them.
The parts of the product
Section titled “The parts of the product” The technician console Submissions, tickets, loans, devices, people, stock, costs, reports and admin. This is where the desk works.
Self-service portals A kiosk students tap into, a tracking page for anyone with the link, an induction station, and a parent view.
Connectors Twenty-six integrations covering MDM, student information systems, directory, email, SMS, ticketing, warranty, printing and more.
The API and MCP server A public REST API, signed outbound webhooks, a realtime event stream, and an MCP endpoint for AI clients.
The control plane The vendor-side console behind managed hosting: customers, licences, deployments, telemetry and billing.
Reference Every environment variable, permission, module, capability, event and email template, in one place.
Two ways to run it, one product
Section titled “Two ways to run it, one product”Plugboard is the same software whether you host it or we do. The differences are operational rather than functional: who patches it, where the database lives, and who holds the encryption key.
| You host it | We host it | |
|---|---|---|
| Where it runs | Your server, your network | A vendor-run host in the region you chose |
| Who updates it | You, when you decide | Us, on a ring schedule you can move within |
| Encryption key | Yours, and only yours | Held per deployment, escrowed by us |
| Private systems | Reached directly | Reached through a connector agent |
| Data residency | Wherever your server is | Fixed to a named region |
See choosing a deployment for the decision in full, including the questions a procurement office usually asks.