The dashboard
/dashboard. Where you land after signing in.
The desk’s overview: the day’s key numbers and a clickable recent activity feed. Which tiles appear depends on the modules you have enabled, so a small install shows fewer than a large one.
The tiles
Section titled “The tiles”| Tile | Shows | Depends on |
|---|---|---|
| Open submissions | Repairs not yet closed | module.repairs |
| Overdue | Submissions past their SLA target | module.sla |
| Unassigned | Submissions with no technician | module.repairs |
| Loans out | Devices currently issued | module.loans |
| Satisfaction | Average CSAT over the recent period | module.csat |
| Tickets open | The built-in queue | module.tickets |
| Monitors | Anything currently down | module.monitors |
The numbers are live. A colleague closing a repair updates the tile without a page reload, because the console updates itself.
The recent activity feed
Section titled “The recent activity feed”The part worth using. Every entry links to the record it is about, so you go from “a loan was issued” to that loan in one click rather than searching for it.
Entries cover submissions created and changed, loans issued and returned, kiosk requests, monitor state changes and SLA breaches. It is the fastest way to answer “what happened while I was at lunch”.
What to look at first thing
Section titled “What to look at first thing”A morning routine that works:
- Overdue. Anything past its target, before it gets worse.
- Unassigned. Work nobody has picked up.
- Monitors down. Whether the problem you are about to hear about is one you already know.
- The activity feed. What happened overnight, including anything lodged at the kiosk after hours.
Satisfaction
Section titled “Satisfaction”The CSAT tile summarises ratings left on the tracking page after a repair closes. It is only meaningful once enough repairs have closed to make the average mean something, so on a new install it is worth ignoring for a term.
A single one-star rating is not a trend. Three in a fortnight from the same year group is.
Alerts
Section titled “Alerts”The bell in the top bar is separate from the dashboard and carries things needing attention: monitor alerts, SLA breaches, backup failures. Those arrive whichever page you are on.
Making it match your desk
Section titled “Making it match your desk”The dashboard is not configurable, on purpose. What changes it is which modules you have on, and that is the right lever: a school not running SLA targets should not have a tile about them.
If you want a different view of the same data, that is what reports are for, including scheduling one to arrive by email each Monday.