Modules

Released modules can be enabled or disabled per institution under Admin, Features.

Disabling a module hides its navigation and stops its endpoints answering.

Key	Label	What it gives you	Licence
module.operations	School operations (preview)	Projects, approvals, bookings, events, maintenance, procurement and lifecycle workflows	Campus operations add-on
module.repairs	Submissions	Lodge and track repair submissions, loans on repair, outcomes and costs	Included
module.tickets	Tickets	The built-in queue for work that is not a device repair	Included
module.timeTracking	Time tracking	Timers, time on replies, work types, estimates, My time and time reports. On by default wherever Tickets is	Included
module.loans	Loans	Issue loan laptops and iPads, and track who has what	Included
module.assets	Stocktake	Device lifecycle fields, warranty tracking and scan-the-room audits	Included
module.directory	Directory	Manage Entra, Google and AD users	Included
module.knowledgeBase	Knowledge base	Self-help articles on the public help page	Included
module.stock	Stock	Sell and track consumable stock	Included
module.costs	Cost analytics	Break down repair costs by type, term and coverage	Included
module.cardChecker	Card checker	Tap-to-verify cards against the directory	Included
module.inductions	Device inductions	Start-of-year handout checklists and roster tracking	Included
portal.client	Student portal	Students look up and lodge their own repairs, loans and purchases	Included
portal.parent	Parent portal	Parents view their child’s repairs and, optionally, costs	Included
module.sla	Service levels	Resolution targets per priority with overdue flagging	Included
module.csat	Satisfaction	Post-repair star rating, summarised on the dashboard	Included
module.reports	Reports	Operational reports with CSV export and scheduled delivery	Included
module.docs	Documentation	The desk’s own runbooks, in spaces, bound to what they are about	Included
module.network	Network	The wireless, switching and gateway estate in one pane	Included
module.statusPage	Status page	Community-facing uptime page driven by your monitors	Included
module.integrations	API and webhooks	Public API keys, signed webhooks, and the MCP endpoint	Included
module.automation	Automation rules	When-then rules on submission creation	Included
module.monitors	Services monitor	Uptime monitoring with severity-based alerts	Included
module.printers	Printers	Live printer fleet over SNMP	Included
module.security	Security	ThreatLocker approval requests, ticket-linked	Included
module.backups	Backups	Encrypted scheduled backups and portable export	Included

The Plugboard plan includes every base module, and so does the 30-day trial. Licences on the earlier tiers keep the modules they were sold with. See plans.

Campus operations add-on

These three keys, with module.operations above, make up the campus operations add-on. They are not base modules: a licence has to include the add-on, and the trial does not. These three also need Tickets and explicit activation.

Key	Label	What it gives you
module.facilities	Facilities	Configured Facilities desks and service forms
module.administration	Administration	Configured school-office desks and service forms
module.departments	Other departments	Other named school service desks

See school departments for permissions, pause behaviour and the database prerequisites.

Dependencies

Modules are mostly independent. The ones that are not:

This	Needs
module.costs	module.repairs, which is where costs are recorded
module.timeTracking	module.tickets. It is off whenever Tickets is off
module.csat	module.repairs, since ratings are collected on the tracking page
module.statusPage	module.monitors, or it has nothing to show
module.network	Nothing, but network alerts need module.monitors. Without it the pane still shows status and drives ticket correlation
module.automation	module.repairs for submission rules; module.tickets for ticket rules
The MCP endpoint	module.integrations. Without it /api/mcp returns 404
The help centre	Nothing, but it is empty without module.knowledgeBase

module.assets covers both stocktake and disposals.

Deployment-level disabling

A deployment can hide modules regardless of what a tenant administrator does, with the same variable that tailors the public demo:

DEMO_DISABLED_MODULES=module.cardChecker,module.inductions

A module hidden this way cannot be re-enabled from the interface while the variable is set.

What disabling does not do

It hides the module. Stored records are retained. The candidate department add-ons also disable schedules; re-enabling a department does not restart those schedules or replay missed work.

The thing to think about before switching something off in a live system is whether people are relying on it right now. Turning off Loans while devices are out means nobody can return them until it comes back.