Reports
/reports. Needs module.reports.
Operational reporting with CSV export and scheduled email delivery.
The reports
Section titled “The reports”| Report | Shows |
|---|---|
| Repair volume by type | Submissions in the period grouped by repair type, with total, closed, open and cost |
| Repair turnaround | How long repairs took to close, by month, with the average days |
| Loan utilisation | The current loan fleet, issued against available |
| Satisfaction | Ratings left on repairs closed in the period, by star rating |
Each takes a date range. Run it on screen, export to CSV, or schedule it.
Which one answers which question
Section titled “Which one answers which question”Repair volume by type is your budget report. It says what is breaking and what it costs, which is the input to next year’s device decision as much as to this year’s spending.
Repair turnaround is your service report. If the average is climbing, either volume is up or something is stuck. Cross-check against SLA breaches.
Loan utilisation tells you whether the pool is the right size. A pool permanently at ninety percent issued is too small. You notice as a student standing there without a device, not as a number on a screen.
Satisfaction is only meaningful with enough responses. See CSAT.
Scheduling
Section titled “Scheduling”Schedule a report to be emailed on a recurring basis: a weekly summary to the ICT manager, a termly one to the business manager.
Delivery uses your email connector and runs in the
background. The report.scheduled message carries it, and its wording is
editable.
Scheduling is the feature worth using. A report somebody has to remember to run gets run for about two months. One that arrives on a Monday is one that gets read.
CSV export
Section titled “CSV export”Every report exports to CSV, which is what finance will ask for. Column headers match the on-screen ones.
Reports against the dashboard and the assistant
Section titled “Reports against the dashboard and the assistant”Three ways to look at the same data, for three different situations.
| Use | When |
|---|---|
| Dashboard | Right now, at a glance |
| Assistant | A question somebody just asked |
| Reports | A recurring review, or something finance needs |
Permissions
Section titled “Permissions”| Permission | Allows |
|---|---|
report.view | Run a report and export it |
report.manage | Create and manage schedules |
Related
Section titled “Related”- Costs for interactive cost exploration with charts.
- Service levels for the targets turnaround is measured against.